Service Charter

The Department of Land Resource Management and Agricultural Technology (LARMAT) is committed to maintaining a culture of strong client-focused service. This is in line with the University-wide service charter which guarantees quality service to all its client's based adherence to rule of law, transparency, accountability, fairness and timely service delivery. Excellence in teaching and learning, research, outreach consultancy services and good governance are our hallmarks. We will achieve this vision through quality research, capacity building, consultancy and community outreach in order to contribute to agricultural productivity for poverty reduction and secure livelihoods.

This Charter explains who we are and establishes the scope and standards of service that our clients can expect from us. The Charter further spells out who our clients are-- students, staff, suppliers, collaborators and other stakeholders with whom the department does business. The Charter also provides information about how our clients can comment on our service and performance against the set standards; including any complaints, compliments or suggestions they may have. The ways in which you can contact us are set out at the end and in front and end of the Charter. To ensure we continuously improve our service delivery we welcome your feedback.